1. Who We Are
PartnerProof is a relationship risk assessment tool operated by Jalon Scott, a North Carolina sole proprietor doing business as PartnerProof.
Mailing Address: PartnerProof P.O. Box 5109 APO AE 09461
Contact for privacy matters: Email: info@getpartnerproof.com General support: info@getpartnerproof.com
PartnerProof is the data controller for personal information collected through this website and application.
2. Scope of This Policy
This Privacy Policy applies to:
- The PartnerProof website located at https://www.getpartnerproof.com and all subdomains
- The PartnerProof web application, including the assessment tool, results pages, account pages, and checkout flows
- The Partner Invite feature and all flows associated with it, including the invited partner's assessment experience
- Any emails or communications sent by PartnerProof
This policy does not apply to:
- Third-party websites or services linked from PartnerProof, including our payment processor (Stripe) and any analytics providers
- Information you provide directly to third parties in connection with their own services
3. Information We Collect
We collect different categories of information depending on how you interact with PartnerProof.
3.1 Information You Provide Directly
If you complete a free assessment as a guest:
- A temporary session identifier generated by your browser
- Your assessment answers — your responses to the 36 behavioral questions
- Your confidence inputs — time known, interaction depth, and answer certainty selections
- Your computed result — PartnerProof score, score tier, confidence score, confidence level, active flag indicators, and recommendation label
If you purchase a Full Report ($15):
- Everything above
- Your email address, collected at checkout for access delivery and recovery purposes
- Transaction confirmation data received from our payment processor (Stripe)
- We do not store your full payment card number, CVV, or full card details — these are handled exclusively by Stripe
If you create an account or redeem a promo code:
- Everything above
- Your email address and hashed password
- Your account creation date and last login date
- Your account history — completed assessments, Premium access status, assessment attempt usage, partner invite status, and promo redemption records
If you purchase Premium + Partner Invite ($45) or add Partner Invite ($15):
- Everything above
- Partner invite generation records — invite code, invite link, invite status, expiration date, and completion status
- The invited partner's assessment data is stored separately and is not merged with your account record
If you submit a support request:
- Your name (if provided)
- Your email address
- The content of your support message
3.2 Information Collected Automatically
When you visit or use PartnerProof, we automatically collect:
- Device and browser information: Browser type and version, operating system, device type (mobile/desktop), screen resolution, and language settings
- Usage data: Pages visited, time spent on pages, assessment start and completion events, checkout events, and feature interactions
- Session data: IP address, session duration, referral URL, and navigation path through the application
- Error and performance data: Application errors, load times, and system performance metrics
This information is collected through server logs, session cookies, and standard web analytics tools.
3.3 Information We Do Not Collect
PartnerProof does not collect and does not ask for:
- Your partner's name, contact information, identity, email address, or any personally identifying details about them when you complete your own assessment
- Health or medical information
- Biometric data
- Financial account information beyond what Stripe requires to process a payment
- Social media account credentials
- Government-issued identification numbers
- Any information from minors under 18 years of age
4. How We Use Your Information
We use the information we collect for the following purposes:
4.1 Delivering the Product
- To calculate and generate your PartnerProof assessment result
- To deliver your Full Report, Premium access, or Partner Invite features upon confirmed payment
- To send you access links and account-related emails when you purchase a Full Report without creating an account
- To maintain your account and track Premium assessment attempts, partner invite status, and timeline access
- To generate the Two-Way Report when both you and your invited partner have completed your assessments
4.2 Processing Transactions
- To process your payment through Stripe and confirm your purchase
- To fulfill entitlements after payment is verified on our servers
- To recover your access if a technical issue occurs during or after checkout
- To respond to billing inquiries and process any applicable refunds
4.3 Communications
- To send transactional emails related to your account — including purchase confirmations, access recovery links, and account security notifications
- To send marketing and promotional communications about PartnerProof — subject to your consent and the terms of Section 5 below
- To respond to your support requests and inquiries
4.4 Product Improvement
- To analyze how the product is used in aggregate — to identify friction, improve user experience, and improve assessment reliability
- To monitor application performance and resolve technical issues
- To conduct internal product research and testing
4.5 Legal and Safety Purposes
- To comply with applicable laws and legal obligations
- To enforce our Terms of Use
- To protect the rights, safety, and property of PartnerProof, our users, and the public
- To detect, prevent, or respond to fraud, abuse, or security incidents
5. Email Marketing and Communications
5.1 Types of Email We Send
PartnerProof sends two categories of email:
Transactional emails are sent as a necessary part of delivering the product or managing your account. These include:
- Purchase confirmations and receipts
- Access delivery links for Full Report purchases
- Account creation and verification emails
- Password reset emails
- Partner invite notifications
- Entitlement recovery emails
- Responses to support requests
Transactional emails are not marketing communications. They are sent based on your actions and are required for the product to function. You cannot opt out of transactional emails while your account is active.
Marketing emails are communications about PartnerProof products, features, updates, offers, and related content. These include:
- Product announcements and new feature notifications
- Promotional offers, discounts, or promo codes
- Relationship content, guides, or educational material related to PartnerProof
- Re-engagement emails if you started an assessment but did not purchase
- Partner or referral program communications
5.2 Your Consent to Marketing Emails
We will only send you marketing emails if you have provided consent.
Your consent may be collected at the following points:
- During account creation, via a clearly labeled opt-in checkbox
- At checkout for Full Report or Premium purchases, via a clearly labeled opt-in checkbox
- Via a standalone email subscription form if made available on the PartnerProof website
All marketing opt-in checkboxes are unchecked by default. We will not add you to a marketing email list without a clear and affirmative opt-in action. Consent to marketing is not a condition of purchase.
5.3 How to Unsubscribe
You can unsubscribe from marketing emails at any time using any of the following methods:
- Unsubscribe link: Every marketing email includes a clearly visible unsubscribe link at the bottom. Clicking it will immediately remove you from the marketing list.
- Email: Send an unsubscribe request to info@getpartnerproof.com with the subject line "Unsubscribe"
- Account settings: If available, you may manage your email preferences in your PartnerProof account settings
We will process your unsubscribe request within 10 business days of receipt. You may continue to receive transactional emails after unsubscribing from marketing communications.
5.4 Email Service Provider
We use a third-party email delivery provider to send and manage our email communications. Your email address and name (if provided) are shared with this provider solely for the purpose of sending emails on our behalf. Our email service provider is not permitted to use your information for their own purposes.
5.5 CAN-SPAM Compliance
All marketing emails sent by PartnerProof comply with the U.S. CAN-SPAM Act, including:
- A clear and accurate "From" name and email address identifying PartnerProof
- A subject line that accurately reflects the content of the email
- Identification of the email as an advertisement where required
- Our physical mailing address included in every marketing email
- A clear and conspicuous unsubscribe mechanism in every marketing email
- Prompt processing of opt-out requests within 10 business days
Physical mailing address for email footer: PartnerProof P.O. Box 5109 APO AE 09461
5.6 CASL Compliance (Canadian Recipients)
For recipients located in Canada, we comply with Canada's Anti-Spam Legislation (CASL). Specifically:
- We only send commercial electronic messages (CEMs) to Canadian recipients who have given express or implied consent, as defined under CASL
- Every CEM includes our identification information and a working unsubscribe mechanism
- We maintain records of consent for Canadian subscribers
- Unsubscribe requests from Canadian recipients are processed within 10 business days
5.7 Retention of Email Addresses
We retain your email address in our marketing list until you unsubscribe. Following an unsubscribe request, we retain a suppression record of your email address to ensure you are not inadvertently re-added to the list. This suppression record is not used for any marketing purpose.
6. How We Share Your Information
We do not sell, rent, or trade your personal information. We share information in the following limited circumstances only.
6.1 Payment Processing
When you make a purchase, your payment details are submitted directly to Stripe, Inc. through their secure payment interface. Stripe processes your payment under their own Privacy Policy, available at stripe.com/privacy. We receive from Stripe only confirmation of payment success or failure, a transaction ID, and the last four digits of your card for receipt purposes. We do not receive or store your full card number.
6.2 Infrastructure and Service Providers
We work with third-party service providers to operate PartnerProof. These providers may process your personal information on our behalf, subject to data processing agreements that restrict their use of your data to the services they provide to us. Current categories of providers include:
- Cloud hosting and infrastructure
- Database storage
- Email delivery
- Email marketing
- Error monitoring
- Analytics
- Payment processing (Stripe, Inc.)
We do not authorize any third-party provider to use your personal information for their own marketing or commercial purposes.
6.3 Legal Requirements
We may disclose your personal information if required to do so by law, regulation, legal process, or governmental request — including in response to a court order, subpoena, or law enforcement inquiry. We will make reasonable efforts to notify you of such a disclosure where legally permitted to do so.
6.4 Protection of Rights
We may disclose information where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of PartnerProof, our users, or the public — including to detect, prevent, or respond to fraud, security incidents, or violations of our Terms of Use.
6.5 Business Transfers
If PartnerProof is involved in a sale of substantially all assets or other business combination, your personal information may be transferred to the acquiring party as part of that transaction. We will notify you of any such transfer and any material changes to how your information is handled as a result.
6.6 With Your Explicit Consent
We may share your information for any other purpose with your explicit, informed consent at the time of sharing.
7. Third-Party Service Providers
The following table identifies the categories of third-party providers we use. Specific provider names are maintained in our internal records. If you would like information about a specific provider, contact us at info@getpartnerproof.com.
| Category | Purpose | Data Shared | |---|---|---| | Payment processing | Processing purchases | Email, payment confirmation data | | Cloud hosting | Application infrastructure | All application data | | Database storage | Data storage | All user and assessment data | | Transactional email | Delivery of account and purchase emails | Email address, name | | Marketing email | Delivery of marketing communications | Email address, name, consent record | | Analytics | Aggregated usage analysis | Anonymized usage data | | Error monitoring | Application error tracking | Error data, session context |
We do not authorize any provider to use your personal information for their own marketing or commercial purposes.
Provider names and subprocessors may change as PartnerProof's infrastructure evolves. We will update this policy if a provider change materially affects how personal information is collected, used, or shared.
8. Guest Assessments and Session Data
If you complete a PartnerProof assessment without creating an account, your assessment session is stored as a guest session tied to your browser.
What guest session data includes:
- A unique session token stored in your browser's local storage or as a session cookie
- Your completed assessment answers, confidence inputs, and computed result
- Any partial assessment progress if you did not complete the full assessment
Guest session persistence: Guest sessions persist for up to 14 days from the date of your last activity. After 14 days, your session data may no longer be accessible through the browser. If you purchased a Full Report during a guest session and provided your email address, your access can be recovered through your email.
Guest session data and deletion: Guest session data that has not been associated with a registered account may be automatically deleted after the session expiration period. To request earlier deletion of guest session data, contact us at info@getpartnerproof.com with a description of your session.
Converting a guest session to an account: If you upgrade to Premium or create an account after completing an assessment as a guest, your session data — including your assessment result — may be linked to your new account, subject to successful session verification at the time of account creation.
9. Partner Invite Data
The Partner Invite feature creates a separate privacy consideration, because it involves data from two people — the paying user and the invited partner.
9.1 Data Collected from the Invited Partner
When a PartnerProof user invites their partner to complete a reciprocal assessment, the invited partner may provide:
- Their assessment answers (36 behavioral questions about the original user)
- Their confidence inputs
- Their computed result (score, tier, confidence, recommendation)
- Optionally, their email address if they choose to save their result or create an account
The invited partner's email address is collected only if they voluntarily choose to save their result. It is not required to complete the assessment.
9.2 How Partner Data Is Used
Partner assessment data is used to:
- Generate the invited partner's own standalone result
- Generate the Two-Way Report for the paying user when both assessments are complete
Partner assessment data is not used to:
- Contact the invited partner for marketing purposes without their separate, explicit consent
- Share the invited partner's raw answers with the paying user
- Build the invited partner's advertising profile
- Identify or profile the invited partner beyond the assessment result
9.3 What the Paying User Can and Cannot See
The paying user can see, within the Two-Way Report:
- Both computed assessment result snapshots (scores, tiers, confidence labels, recommendations, and category breakdowns)
- Computed comparison outputs (score comparison, category comparison, perception gaps, loyalty risk comparison, conversation guide)
The paying user cannot see:
- The invited partner's raw assessment answers or question-by-question responses
- The invited partner's full standalone report
- Any personal account information of the invited partner
9.4 The Invited Partner's Rights
The invited partner has the same rights over their own assessment data as any other PartnerProof user. They may contact us at info@getpartnerproof.com to request access to or deletion of their assessment data.
9.5 Notice to Invited Partners
If you have received a PartnerProof Partner Invite link and are completing an assessment, please be aware:
- You are completing an assessment about the person who sent you this link
- Your computed results will be used to generate a Two-Way Report visible to the person who invited you
- Your raw answers will not be shared with the person who invited you or with anyone else
- You are not required to create a PartnerProof account to complete this assessment
- Participation is voluntary
- You must be at least 18 years old to participate
- This Privacy Policy applies to your use of the PartnerProof assessment
10. Cookies, Local Storage, and Tracking Technologies
10.1 What We Use
PartnerProof uses a minimal set of browser storage technologies necessary to deliver the product. We do not use advertising cookies or third-party tracking pixels.
Session cookies: Short-lived cookies that maintain your active session as you navigate through the application. These expire when you close your browser or after a defined inactivity period.
Authentication cookies: Longer-lived cookies that keep you logged in to your PartnerProof account between visits.
Local storage: Browser local storage is used to store your guest assessment session data, including your session token and assessment progress, for up to 14 days.
Analytics: If we use a web analytics service, it may collect anonymized usage data such as pages visited and session duration.
10.2 What We Do Not Use
PartnerProof does not use:
- Advertising or retargeting cookies from any third-party ad network
- Social media tracking pixels
- Cross-site tracking technologies that follow you across unrelated websites
- Fingerprinting technologies
10.3 Managing Cookies
Most browsers allow you to control cookies through browser settings. You can typically view and delete existing cookies, or block future cookies from specific sites. Please note that disabling certain cookies may affect the functionality of PartnerProof, including your ability to maintain assessment progress or stay logged in.
10.4 Do Not Track
Some browsers include a "Do Not Track" feature. PartnerProof does not currently respond to Do Not Track signals. Because we do not use advertising tracking, the practical impact of this is minimal.
11. How Long We Keep Your Information
We retain your personal information only as long as necessary for the purposes described in this policy, and as required by applicable law.
| Data Type | Retention Period | |---|---| | Guest session and assessment data | Up to 14 days after last activity | | Guest result (paid — Full Report without account) | Until deletion is requested, or 3 years of inactivity | | Account data (email, password, profile) | Until account deletion is requested | | Assessment data (account-linked) | Until account deletion is requested, or 3 years of account inactivity | | Premium access and attempt records | Until account deletion is requested | | Partner invite records | Until associated account deletion is requested | | Two-Way Report records | Until paying user's account deletion is requested | | Payment transaction records | As required by applicable financial and tax regulations | | Email marketing consent records | Until 3 years after the last marketing communication sent | | Email marketing suppression records | Indefinitely | | Support communications | 3 years from last correspondence | | Server logs | 90 days |
12. Your Privacy Rights
Depending on where you live, you have certain rights regarding your personal information. To exercise any of these rights, contact us at info@getpartnerproof.com.
We will respond to verified requests within the timeframes required by applicable law — generally 30 days, with an option to extend in complex cases.
12.1 Rights Available to All Users
Right to Access: You may request a copy of the personal information we hold about you.
Right to Correction: You may request that we correct inaccurate or incomplete information in your records.
Right to Deletion: You may request that we delete your personal information, subject to exceptions required by law.
Right to Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
Right to Withdraw Consent: Where we process your information based on your consent (such as for marketing emails), you may withdraw that consent at any time.
Right to Lodge a Complaint: If you believe we have mishandled your personal information, you have the right to lodge a complaint with the applicable data protection authority in your jurisdiction.
12.2 How to Submit a Request
Submit privacy rights requests to: Email: info@getpartnerproof.com Subject line: Privacy Rights Request
We will verify your identity before processing your request. For account holders, verification will be completed through your account credentials. For guest users, verification may require you to provide the email address used at checkout or other identifying information to confirm ownership.
13. California Residents — CCPA
This section applies only if and to the extent California privacy law applies to PartnerProof or to your personal information.
PartnerProof does not sell personal information and does not share personal information for cross-context behavioral advertising.
If California privacy law applies to you, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) may provide you with additional rights regarding your personal information.
13.1 Categories of Personal Information Collected
To the extent applicable, in the preceding 12 months, PartnerProof has collected the following categories of personal information:
| Category | Collected | Sold or Shared | |---|---|---| | Identifiers (email address, session ID, IP address) | Yes | No | | Commercial information (transaction records) | Yes | No | | Internet or network activity (usage data, device info) | Yes | No | | Inferences drawn from personal information (assessment results) | Yes | No | | Sensitive personal information (assessment answers about behavioral patterns) | Yes — collected from assessor | No |
13.2 Your CCPA Rights
If and to the extent California privacy law applies, you may have the right to:
- Know what personal information we collect, use, disclose, and sell
- Delete personal information we have collected from you, subject to certain exceptions
- Correct inaccurate personal information
- Opt out of sale or sharing of your personal information — we do not sell or share personal information for cross-context behavioral advertising
- Limit use of sensitive personal information — we use sensitive personal information only to provide the assessment service
- Non-discrimination — we will not discriminate against you for exercising your rights
13.3 Submitting a CCPA Request
Submit requests to: Email: info@getpartnerproof.com Subject line: California Privacy Rights Request
We will verify your identity and respond within 45 days. If we require more time, we will notify you of the extension within the initial 45-day period.
14. European Economic Area, United Kingdom, and Switzerland — GDPR
This section applies only if and to the extent GDPR, UK GDPR, Swiss data protection law, or similar law applies to PartnerProof's processing of your personal information.
PartnerProof is operated from the United States and is intended primarily for users located in the United States. PartnerProof is not intentionally targeted to residents of the European Economic Area, the United Kingdom, or Switzerland at this time.
If and to the extent such law applies, the following information may be relevant to you.
14.1 Legal Basis for Processing
To the extent applicable, we process your personal information on the following legal bases:
| Processing Activity | Legal Basis | |---|---| | Delivering the assessment result and purchased features | Performance of contract (Article 6(1)(b)) | | Processing payment | Performance of contract (Article 6(1)(b)) | | Sending transactional emails | Performance of contract (Article 6(1)(b)) | | Sending marketing emails | Consent (Article 6(1)(a)) | | Improving the product and monitoring performance | Legitimate interests (Article 6(1)(f)) | | Complying with legal obligations | Legal obligation (Article 6(1)(c)) | | Fraud prevention and security | Legitimate interests (Article 6(1)(f)) |
14.2 Your Rights
In addition to the rights described in Section 12, if and to the extent applicable law grants them, you may have the right to:
- Object to processing based on legitimate interests, including profiling
- Restrict processing in certain circumstances
- Not be subject to automated decision-making with legal or significant effects — note that PartnerProof's assessment results are generated through an automated scoring formula, but no legal or similarly significant decisions are made about you based on these results, and you are always able to seek human review of your data by contacting us
14.3 Supervisory Authority
If you believe we have handled your data unlawfully and applicable law provides for it, you may have the right to lodge a complaint with a data protection authority in your country of residence.
15. Canadian Residents — CASL
If you are located in Canada, additional protections may apply under Canada's Anti-Spam Legislation (CASL) and the Personal Information Protection and Electronic Documents Act (PIPEDA) or applicable provincial privacy legislation.
We comply with CASL requirements for commercial electronic messages sent to Canadian recipients, including consent requirements, identification requirements, and unsubscribe mechanisms described in Section 5 of this policy.
To exercise your rights under PIPEDA or applicable provincial legislation, contact us at info@getpartnerproof.com.
16. Children's Privacy
PartnerProof is not directed to, and is not intended for use by, anyone under the age of 18.
We do not knowingly collect personal information from minors. If you are under 18, please do not use PartnerProof or provide us with any personal information.
If we become aware that we have inadvertently collected personal information from someone under 18, we will take immediate steps to delete that information from our records. If you believe we may have collected information from a minor, please contact us immediately at info@getpartnerproof.com.
17. Data Security
We implement and maintain technical, administrative, and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- Encryption of data in transit using TLS/SSL
- Encryption of sensitive data at rest
- Access controls limiting who can access personal information
- Secure password hashing for account credentials
- Regular security monitoring and testing
- Payment processing handled exclusively through Stripe's PCI-DSS compliant infrastructure — we do not process, store, or transmit card data
No method of electronic transmission or storage is completely secure. While we work to protect your information using commercially reasonable security practices, we cannot guarantee its absolute security. In the event of a data security incident affecting your personal information, we will notify you in accordance with applicable law.
18. International Data Transfers
PartnerProof is operated from the United States. If you are accessing PartnerProof from outside the United States — including from the EEA, UK, Canada, or other countries — your personal information may be transferred to and processed in the United States and potentially other countries where our service providers operate.
These countries may have data protection laws that differ from those in your home country. By using PartnerProof, you acknowledge that your information may be transferred to and processed in countries outside of your country of residence.
19. Links to Third-Party Sites
PartnerProof may contain links to third-party websites or services, including our payment processor (Stripe) and any external resources we reference. This Privacy Policy does not apply to those third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
20. Changes to This Policy
We may update this Privacy Policy from time to time as the product changes, as our data practices evolve, or as required by law. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post the revised policy at https://www.getpartnerproof.com/privacy
- For material changes, notify registered account holders by email at least 30 days before the changes take effect
- For non-material changes, make the updated policy available at the URL above
Your continued use of PartnerProof after the effective date of any updated policy constitutes your acceptance of the changes, to the extent permitted by applicable law. If you do not agree to a material change, you should discontinue use of PartnerProof and may request deletion of your account and data before the effective date.
21. Contact Us
For questions about this Privacy Policy, to exercise your privacy rights, or to report a privacy concern, please contact us:
Privacy and data requests: Email: info@getpartnerproof.com Subject line: Privacy Rights Request Response time: Within 30 days of receipt
General support: Email: info@getpartnerproof.com Response time: Within 5 business days
Marketing unsubscribe requests: Email: info@getpartnerproof.com Subject line: Unsubscribe
Mailing address: PartnerProof P.O. Box 5109 APO AE 09461
